FAQ's

Can I see the boards anywhere? Are they in shops?

Chart is an on-line business but we do display and sell our boards at Shopology in the Riverside Markets in Christchurch.  You can pop in and view examples of our boards and buy from a small selection of our designs.

How much does it cost to have the board/s delivered?

For our New Zealand customers we offer free shipping within New Zealand on all orders $50 and over.  For orders under $50 we charge a flat fee of $6.00. All prices are GST inclusive and in New Zealand dollars. 

At the moment we have suspended any shipping services to Australia or other overseas locations.  Once international shipping resumes we will continue to charge a flat shipping rate of $40NZD on all Chart orders over $50NZD, and $15NZD flat shipping rate on Chart orders under $50NZD.

If you don't live in New Zealand or Australia, then we can still take your queries about shipments for the time being and alert customers when those circumstances might change.  

Can I order a board in a different colour or design?

If you have a unique space, decor or purpose that requires a product outside of our current range please contact us and we will be happy to discuss options and provide a quote for customising your own noticeboard.  We can use a different configuration of colours from within our existing colour range, or even source other colours.  We generally respond to customisation requests that come in by email, or we are happy to chat over the phone about the design you are after.  We create a series of mockup designs which can be sent to you by email or uploaded to a unique webpage for you to view.  Once you are happy with your design we upload the product to a private page on our website where you can proceed through checkout in the usual way.  Our customisation fee is only charged when a board is purchased.  

Is the board magnetic?

Most of our Chart Board designs can be produced either on a metal magnetic panel wrapped in a semi-gloss vinyl (18mm deep) or a high-gloss non-magnetic acrylic perspex (4.5mm deep).  As with the acrylic boards, the metal magnetic board can be written on with liquid chalk pens and wiped clean with microfibre cloth.  An added benefit of the magnetic surface is that anything can be connected to the board with magnetic clips or buttons.  Choose the type of board you would prefer (either magnetic or acrylic) when you order your Chart Board design.  You can view more information about the difference between magnetic and acrylic board options here.

In addition, our Peg board range is produced using a high quality pressed metal and is also magnetic.

Can I colour-match my board with my actual room colour?

All the colours in our range can be matched with Resene Colour charts, so we can work with you to customise and match your board colours with your decor.  Just let us know the Resene colour names and we can mock up a design to show you.

How much will it cost to customise a board?

Contact us and we'd be happy to provide a quote for customising a board.  We will set a flat fee when you make a request, and will work with you until you are happy with the outcome.  We generally charge up to a maximum of $60 NZD (incl GST) to customise a board from scratch which includes design work, colour-matching and sourcing fonts.  Minor changes, such as an alteration of colour to a standard design would cost less.  The customisation fee is only charged if a board is purchased.  More information is available on our Customise FAQ page.

How long will it take for my board to be delivered?

All our Chart boards are made to order and we always endeavour to send our products to you as soon as we possibly can.  Please allow up to a maximum of 15 working days for your board to arrive (for either magnetic or acrylic).  

Our Peg Boards and most acessories are held as stock items so are ready for immediate shipping.

For all other international deliveries please contact us with your address details and we will get back to you with a quote for shipping costs.

How do I pay for items on this website?

You do not need to open an account with us to make a payment on our website.   Our express checkout system accepts bank deposits in our NZ account, credit card payments from Visa, AmEx and Mastercard holders.  It can also accept payments from Paypal account holders.  Once you add items to your cart proceed to checkout and you will be given the option to pay by credit card or paypal account.  You will be asked to enter your shipping address and an email address.  We will send you a confirmation email on receipt of your order.  You will also receive an email once your order is shipped.

How do I enter a discount or fundraising code?

If you have been given a discount code then proceed through checkout in the usual way and on the next screen after you enter your billing address you will be prompted to enter your code where is says "Discounts - Have a discount code?  Enter it here:". This is also where you enter any promotional or fundraising code if appropriate.

How do I install my board?

Each board comes with instructions for installation and care.  Please see below some information about how our boards are installed. 

Installation of Acrylic Chart Boards

We use and recommend wall hanging velcro strips to hang your Chart acrylic board. They are simple to use and can be removed easily without damaging your wall surface. We sell 3M Command velcro strips on our Accessories page.

If you have a surface that would not work well with velcro strips (possibly an embossed wallpaper) then it is possible to drill holes through the acrylic to hang your board.  We do not offer this service at Chart, but we recommend you use a skilled handyman to complete this work to ensure you do not damage your board, or crack the perspex.  Please contact us if you would like more tips on this process.

Installation of Magnetic Chart Boards 

If you have purchased a magnetic Chart Board it comes with key holes in the back frame ready for hanging.  Screws and wall plugs are provided free of charge with these boards for easy installation.  

      

 

What do I use to write on my board?

We recommend using liquid chalk markers, as they have an opaque finish that is clearer to read than standard whiteboard pens. Pens are available for purchase on our Accessories page.

How do I clean my board?

Liquid Chalk Markers wipe off cleanly from your Chart board every time.  Either use some paper towel or we recommend micro fibre cloths, which are available for sale on our Accessories page.

What do people write on their boards?

There is a multitude of uses for your board, and what you write depends on what you need. If it is to organise your busy family, the most popular way is to chart out your week on one of our Calendar boards - see Linen below. In addition to your weekly plan, Chart boards are great for recording the following ideas:

weekly meal plans, shopping lists, chore charts, pocket money, birthday present ideas, frequently used phone numbers and reminders.